Metro Boutique
Secure and Scalable Digital Commerce Platform with IDS/IPS Architecture
Industry: Retail & eCommerce
Metro Boutique is a leading Swiss fashion retailer specializing in premium streetwear and exclusive niche brands.
With 30+ years of retail experience and 27 locations, the company has expanded its online presence to create a seamless omnichannel shopping experience. The digital transformation project focused on building a secure, high-performance commerce platform that supports growth, automates operations, and protects against cyber threats with advanced IDS/IPS technologies.
Status quo
Before the transformation, Metro Boutique’s digital commerce systems were only partially integrated.
Key backend components such as ERP, content, and campaign tools operated independently. Real-time processing, system uptime, and cybersecurity were limited. Manual effort was required to manage newsletters, loyalty functions, and product content, resulting in inefficiencies and inconsistent customer experiences across channels.
The challenge
Metro Boutique required a highly available commerce platform with real-time data exchange, full system integration, and strong built-in cybersecurity.
The platform had to handle >90,000 SKUs, >600,000 product images, and >3,500 categories. It also needed to automate email campaigns and abandoned cart notifications. IDS and IPS technologies had to monitor network traffic, identify threats instantly, and actively block malicious connections—without disrupting system speed or usability.
The solution
A new modular platform was built with TIOMS-based ERP integration, full real-time connectivity to marketing, newsletter, loyalty, and billing systems, and embedded IDS/IPS security.
IDS monitors traffic and generates logs for forensic use, while IPS proactively blocks suspicious connections across HTTP, HTTPS, and TCP. A high-availability cluster guarantees >99.98 % uptime. The platform manages automated data workflows and supports personalized, scalable digital customer interactions.
The result
Today, Metro Boutique processes over 2 million visits and 30,000+ orders annually with consistent performance and data security.
IDS and IPS solutions protect the system while enabling real-time personalization. The platform handles over 600,000 images and supports scalable campaign and product workflows. Weekly newsletters, abandoned cart emails, and loyalty integrations drive conversions, while backend automation reduces effort and ensures reliable, omnichannel operations.
Technical
Highlights
Even complex projects can be summarised in clear technical terms. Key figures and distinctive features provide insight into the concrete implementation – measurable, tangible, and transparent.
- IDS (Intrusion Detection System) with log-based alerting
- IPS (Intrusion Prevention System) for proactive filtering
- ERP integration via TIOMS with real-time syncing
- Cluster architecture for >99.98 % system uptime
- Metro Card and Swissbilling integrations
- Multi-system automation and channel consistency
Metro Boutique now operates a robust and secure digital platform with IDS/IPS monitoring and full integration of ERP, campaigns, loyalty, and payment. The system is fast, reliable, and supports real-time workflows—enabling consistent customer experiences and sustainable digital growth in fashion retail.
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