SWICA
Central and Secure Identity Management for e-Health Services
Industry: Healthcare & Life Sciences
SWICA, one of Switzerland’s leading health insurers, provides its customers with a wide range of digital services - from customer portals and health apps to innovative e-health ecosystems.
To unify access and ensure the highest security standards, SWICA implemented an Identity & Access Management as a Service (IAMaaS) platform hosted in the CONVOTIS Cloud. The solution enables central logins, secure onboarding, and flexible two-factor authentication for more than 400,000 user accounts – highly available and future-proof.
Status quo
Before introducing the new solution, SWICA operated multiple independent login and user management systems for its online services.
This fragmentation resulted in repeated logins, inconsistent user experiences, and complex administration. Furthermore, scalability, seamless integration of new applications, and the use of modern authentication methods were limited – a significant disadvantage in an increasingly digital healthcare landscape.
The challenge
The objective was to establish a central Customer Identity & Access Management platform that would improve both security and user experience.
The new system needed to provide unified access to all services, seamlessly migrate existing accounts, and offer flexibility for future e-health applications. High availability and the integration of modern two-factor authentication methods were critical requirements.
The solution
CONVOTIS developed a central IAMaaS platform that securely integrates the services mySWICA, BENECURA, BENEVITA, Compassana, and Consulta.
More than 400,000 accounts were automatically migrated from legacy systems. Authentication is provided via FIDO or mTAN/SMS. The solution is built on a highly available PostgreSQL database distributed across two data centers. Dedicated PROD, TEST, and PLAY environments ensure continuous development and stable operations.
The result
With the new IAM platform, SWICA now operates a secure, scalable, and future-ready foundation for its digital services.
Customers benefit from single sign-on access, streamlined onboarding, and state-of-the-art authentication. For SWICA, the platform enables seamless integration of new applications and strengthens the quality of its digital healthcare services – a key step in advancing secure digitalization in the sector.
Technical
Highlights
Even complex projects can be summarised in clear technical terms. Key figures and distinctive features provide insight into the concrete implementation – measurable, tangible, and transparent.
- Central cIAM platform for five SWICA services
- Migration of over 400,000 user accounts
- Two-factor authentication via FIDO or mTAN/SMS
- Highly available PostgreSQL database across two data centers
- Three environments (PROD, TEST, PLAY)
- Automated SMS delivery via Swisscom “Large Account” (SMPP)
- Login app optimization with Ergon Informatik
With the successful go-live of the central IAM platform, we achieved a key milestone in the secure digitalization of online services. The solution enhances service quality and provides a future-proof foundation for e-health applications.
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