Support
We are here for you.

Welcome to our support page. Here you will find all important information and useful links relating to our IT support, current maintenance work and IT security.

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Remote maintenance.
With remote support.

CONVOTIS Switzerland provides on-site support throughout German-speaking Switzerland.

In most cases (95%), however, on-site intervention is not necessary and faults can be rectified directly via remote maintenance.

Three steps to CONVOTIS Remote Support

Download the CONVOTIS support software: Download our remote support software for Windows or Mac and save the file to your desktop.
Running the software: Start the software by double-clicking on the downloaded file CONVOTIS_Support. Confirm the security prompt.
Provide ID and confirm access: Provide your CONVOTIS employee with the ID number displayed and confirm remote access.
CONVOTIS Remote for Windows
CONVOTIS Remote for MAC

Support opening hours.

Our support team is here for you:

Monday to Friday:
8:00 a.m. – 12:00 p.m. and 1:30 p.m. – 5:30 p.m.

Contact:
Telephone: +41 58 590 95 95
Email: servicedesk@convotis.ch

You can reach us by telephone on +41 58 590 95 95 or by email at servicedesk@convotis.ch – Monday to Friday, 8 a.m. to 5:30 p.m.

AnyDesk is our remote maintenance tool. It allows us to help you directly on your device if you have a technical problem.

News & tips on IT security.
IT security concerns us all!

Here you will find the latest news, tips and best practices to protect your data and systems in the best possible way.

News

Beware of fake emails! Do not open any unknown links and always check the sender's address. If you receive a suspicious email, please report it to us immediately.

Tips

Use strong passwords! At least 12 characters, upper and lower case letters, numbers and special characters.

Best practices

Keep your software up to date! Updates protect you from security vulnerabilities. Best practice: enable automatic updates.

Please contact our support team.
We are happy to assist you.

Do you have technical questions or need assistance? Our support team will be happy to help you. Send us an email directly and we will get back to you as soon as possible.

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