Holistic Total Experience Solutions
Your customers expect seamless experiences. With CONVOTIS’ Total Experience Solutions, you can create seamless, integrated journeys across all touchpoints, systems and user groups – customer-centric, scalable and high-turnover.
With Total Experience Solutions, you can create measurable journeys – across all channels.
Fragmented touchpoints, slow processes and a lack of integration prevent consistent user experiences. At the same time, demands are increasing: customer centricity, personalisation and omnichannel convenience are now standard.
Total experience solutions combine customer experience (CX), employee experience (EX) and user experience (UX) into an integrated strategy. With scalable architecture, automated journeys and consistent platforms, companies create measurable experiences – across channels, efficiently and effectively.
Technology for Total Experience – platforms, processes and experiences intelligently networked.
- Headless Experience-Architekturen mit API-first & Event-driven Design
- Orchestration of CX, EX and UX via integration layer & middleware
- Personalisation & real-time journeys with CDP, CRM & HR systems
- Low-Code Automation mit Power Platform, Camunda & Workflows
- Omnichannel Enablement via Web, Mobile, Chat & Contact Center
- Experience Analytics mit GA4, Matomo, BI & Customer Feedback
- Adaptive dashboards & KPIs for satisfaction, conversion & engagement
- Operation on TX-optimised platforms in the CONVOTIS Cloud or hybrid
What are the specific benefits?
Connected experiences, measurable impact and scalable experience platforms.
How we support you.
We support you with the introduction of your total experience solution – from analysing existing user paths to technical integration into CRM, HR and service platforms. Whether cross-channel touchpoints or automated processes: together we create a scalable architecture for consistent CX, EX and UX processes.
Our teams design TX based on your real requirements – with API-first interfaces, structured processes and stable operation in the cloud. In this way, we improve interaction at all touchpoints, reduce effort and create tangible added value for customers, employees and the organisation.
We analyse your existing system landscape in a structured manner – including applications, data flows, interfaces and technical dependencies. In doing so, we assess the maintainability, release capability, scalability and security of your platform in relation to future requirements.
The aim is to make technological legacy issues and modernisation potential visible - at code, architecture and operational level. We identify weak points with regard to API capability, cloud suitability and automation capability and formulate clear recommendations for the next steps in your application modernisation.
We develop a modular platform architecture that technically combines CX, EX and UX processes – with API-first principles, flexible data flows and standardised interfaces. The solution is scalable, maintainable and cloud-capable. This creates a sustainable technical basis for consistent experiences across all systems and channels.
Existing CRM, HR and service platforms are integrated into a consistent experience architecture. We use middleware, standardised APIs and a central data model for uniform processes and cross-channel communication. This enables seamless journeys and reduces media disruptions and manual handovers.
We orchestrate your end-to-end processes with clearly defined triggers, rules and automation. Whether email, self-service or internal enquiry, all interactions are controlled, scalable and traceable via the platform. The focus is on efficiency, reusability and targeted user guidance.
Key performance indicators such as satisfaction, conversion and processing time are continuously collected and presented in clear dashboards. We integrate these KPIs into the system to enable transparent evaluation and targeted optimisation.
Your IT Transformation starts here.
Let’s talk about your goals.
Regardless of whether you want to realise cross-channel journeys or further develop existing platforms in a user-centric way – Total Experience Solutions from CONVOTIS create the basis for consistent CX, EX and UX processes. API-first integration, scalable architecture and clear data flows create a platform that connects experiences and has a lasting impact.
Dive deeper into the topic.
Explore further resources.
Customer Story: World2Mee
We implemented a total experience platform for World2Meet – for consistent journeys and better customer experiences.
Performance optimisation in the online shop
From consistent performance to user loyalty – Total Experience thrives on stable touchpoints. For stable journeys and higher conversion.
Strategies for implementing intelligent platforms
How structured automation makes journeys more robust, accelerates processes and sustainably strengthens both CX and EX.
FAQ
Do you have questions about Total Experience Solutions?
In our FAQ you will find concise answers to the most important topics relating to CX, EX and UX processes.
Still have questions?
Today, customers, employees and users expect seamless, consistent experiences across all digital channels. Fragmented systems, media disruptions and isolated processes lead to frictional losses, both externally and internally. Total Experience solutions combine CX, EX and UX into a common platform strategy. This improves user loyalty, simplifies processes and increases economic success through clearly measurable results.
A TX strategy comprises the systematic linking of user processes, platform architecture and data flows across all contact points. Important building blocks are: Journey mapping, omnichannel capability, API-based integration, process automation and KPI-based monitoring. The aim is to create an end-to-end experience platform that intelligently connects customers, employees and systems.
CX stands for Customer Experience, which is the experience from the customer's perspective. EX refers to the employee experience, i.e. the internal user perspective of employees. TX (Total Experience) combines these two perspectives with technical UX to form an overarching strategy. This allows consistent, cross-channel journeys to be designed with standardised control and measurable business impact.
The first step is usually a structured analysis of existing processes, systems and user interactions. As part of a discovery workshop, journeys are identified, touchpoints evaluated and goals prioritised. This is followed by the platform architecture, system integration and automation. A step-by-step approach with a clear definition of objectives and technical feasibility is important.
Typically, CRM systems, HR platforms, service portals, content management systems and analytics tools are connected. Existing ERP systems, collaboration platforms and self-service applications can also be integrated via API-first architecture and middleware. Centralised control of data flows is crucial for end-to-end processes and a consistent user experience.
