Hospitality & Tourism
IT Solutions for the Travel & Leisure Sector
Reliable cloud infrastructures, intelligent data processing and AI-supported guest experiences — ideal for hotels, travel providers and leisure companies.
Digital Challenges in Hospitality & Tourism
Hotels, tour operators, and leisure businesses must balance guest experience, operational efficiency, and data security — all while meeting rising expectations and increasing competitive pressure.
Whether for booking platforms, check-in processes, or service automation, companies in hospitality and tourism require IT solutions that are flexibly integrable, process real-time data, and ensure stable operations across all touchpoints.
How CONVOTIS solves complex requirements
CONVOTIS develops modern IT platforms for hospitality and tourism — scalable, secure, and API-based.
We integrate booking systems, PMS, payments, and marketing solutions into a connected cloud architecture, automate operational processes, and deliver consistent guest experiences across all channels.
Our Services
Hospitality & Tourism
Our services combine guest centricity, process automation and IT security — via connected platforms, seamless system integration and scalable infrastructures for booking, check-in and digital service processes.
E-Commerce & Web Platforms
Develop booking portals & guest platforms — personalized, scalable & API-first
Total Experience Solutions (TX)
Improve guest experiences — with networked touchpoints and automated feedback processes
Custom Software Development
Customized hotel software & travel platforms — tailored to your requirements
Application Modernization
Modernize outdated systems — for new integrations, mobile use and cloud-compatible operating models
Hyperautomation & Workflow Automation
Automate check-in/out, housekeeping & processes — reduce waiting times, relieve staff
Digital HR Services
Digitize personnel planning and shift systems — compliant, efficient and tailored to hotel operations
Data Analytics & Reporting Dashboards
Evaluate key operating figures — for occupancy, bookings & guest ratings in real time
Machine Learning Solutions
Personalized recommendations & price optimization — AI-supported & dynamically scalable
GenAI & LLM
Generate a virtual concierge — voice-controlled, available around the clock and scalable in multiple languages
Data Transformation & Integration
Merging data from PMS, CRM and booking systems — consistent, centralized and analyzable
Managed Private & Sovereign Cloud
Host guest and payment data securely — Swiss DPA/GDPR- and PCI-compliant in Swiss and EU data centers
Hybrid & Multi-Cloud Solutions
Connecting IoT devices with cloud services — for globally networked hotel chains with low latency
Managed Digital Workplace
Mobile networking of hotel operations and employees — secure access to systems, regardless of location
Cloud Workplace Solutions
Provide virtual workstations for front desk & administration — low-maintenance, high-performance and immediately usable
Managed Kubernetes Services
Containerized operation of booking engines and hotel services — resilient, versionable and quick to roll out
Cloud Automation & Orchestration
Automate CI/CD for hotel and service apps – with low risk and clear traceability
Cloud Development Environments
Provide development environments for new hospitality services – secure, isolated and flexibly scalable
Cloud Cost Optimization Services
Targeted optimisation of cloud costs in hotel operations – with clear transparency and predictable resource management
Security Consulting
Developing security architectures – strategic, compliant & future-proof
Security Operations
Protect digital systems in hotel operations around the clock – with SOC, SIEM integration and rapid response to incidents
Why CONVOTIS?
IT expertise for connected guest processes & digital operating models
Your IT Transformation starts here.
Let's talk about your goals.
You’ve seen what’s possible — now let’s explore how we can make it happen for you. Whether you’re at the start of your digital journey or ready to take the next leap, our experts are here to help.
FAQ
Do you have questions about digitalisation in Hospitality & Tourism?
In our FAQ you will find concise answers to key topics relating to guest processes, system integration and IT operations in the hospitality industry.
Still have questions?
Alongside property management systems (PMS), booking portals, payment gateways, CRM tools, and marketing automation are among the most important components. For seamless operations, integrating these systems via standardized APIs is essential — as is a scalable cloud infrastructure ensuring high availability, data protection, and stable real-time data processing.
A hotel group modernizes its booking processes and system landscape with CONVOTIS: All locations are centrally connected via a cloud PMS, check-ins are automated, and AI-based upselling offers are delivered in real time. Dashboards provide central control data for occupancy, service quality, and pricing optimization — a typical use case for digital platform solutions in hospitality & tourism with scalable architecture and API-based integration.
Cloud-based systems and AI-driven data analytics enable a consistent, personalized guest experience — from pre-arrival to check-out. Relevant content, offers, and services are automatically delivered in real time. Guests benefit from shorter wait times, digital self-services, targeted recommendations, and consistently high service quality — supported by scalable IT infrastructures and intelligent data processing in the background.
Processing sensitive data — such as payment information, ID data, or tracking details — requires the highest security standards. Our IT solutions for hospitality & tourism ensure Swiss DPA-/GDPR-compliant data processing, role-based access concepts, and cloud infrastructures hosted in certified data centers. This keeps both operational and guest data protected at all times, even with international data transfers and distributed system landscapes.
