Hospitality & Tourism
IT Solutions for the Travel & Leisure Sector

Reliable cloud infrastructures, intelligent data processing and AI-supported guest experiences — ideal for hotels, travel providers and leisure companies.

Digital Challenges in Hospitality & Tourism

Hotels, tour operators, and leisure businesses must balance guest experience, operational efficiency, and data security — all while meeting rising expectations and increasing competitive pressure.

Whether for booking platforms, check-in processes, or service automation, companies in hospitality and tourism require IT solutions that are flexibly integrable, process real-time data, and ensure stable operations across all touchpoints.

How CONVOTIS solves complex requirements

CONVOTIS develops modern IT platforms for hospitality and tourism — scalable, secure, and API-based.

We integrate booking systems, PMS, payments, and marketing solutions into a connected cloud architecture, automate operational processes, and deliver consistent guest experiences across all channels.

Our Services
Hospitality & Tourism

Our services combine guest centricity, process automation and IT security — via connected platforms, seamless system integration and scalable infrastructures for booking, check-in and digital service processes.

E-Commerce & Web Platforms

Develop booking portals & guest platforms — personalized, scalable & API-first

Total Experience Solutions (TX)

Improve guest experiences — with networked touchpoints and automated feedback processes

Custom Software Development

Customized hotel software & travel platforms — tailored to your requirements

Application Modernization

Modernize outdated systems — for new integrations, mobile use and cloud-compatible operating models

Hyperautomation & Workflow Automation

Automate check-in/out, housekeeping & processes — reduce waiting times, relieve staff

Digital HR Services

Digitize personnel planning and shift systems — compliant, efficient and tailored to hotel operations

Data Analytics & Reporting Dashboards

Evaluate key operating figures — for occupancy, bookings & guest ratings in real time

Machine Learning Solutions

Personalized recommendations & price optimization — AI-supported & dynamically scalable

GenAI & LLM

Generate a virtual concierge — voice-controlled, available around the clock and scalable in multiple languages

Data Transformation & Integration

Merging data from PMS, CRM and booking systems — consistent, centralized and analyzable

Managed Private & Sovereign Cloud

Host guest and payment data securely — Swiss DPA/GDPR- and PCI-compliant in Swiss and EU data centers

Hybrid & Multi-Cloud Solutions

Connecting IoT devices with cloud services — for globally networked hotel chains with low latency

Managed Digital Workplace

Mobile networking of hotel operations and employees — secure access to systems, regardless of location

Cloud Workplace Solutions

Provide virtual workstations for front desk & administration — low-maintenance, high-performance and immediately usable

Managed Kubernetes Services

Containerized operation of booking engines and hotel services — resilient, versionable and quick to roll out

Cloud Automation & Orchestration

Automate CI/CD for hotel and service apps – with low risk and clear traceability

Cloud Development Environments

Provide development environments for new hospitality services – secure, isolated and flexibly scalable

Cloud Cost Optimization Services

Targeted optimisation of cloud costs in hotel operations – with clear transparency and predictable resource management

Security Consulting

Developing security architectures – strategic, compliant & future-proof

Security Operations

Protect digital systems in hotel operations around the clock – with SOC, SIEM integration and rapid response to incidents

Why CONVOTIS?
IT expertise for connected guest processes & digital operating models

Many years of experience in the digitalisation of hotel and tourism applications
Standardized integrations for all common PMS, POS and booking systems
Platform architectures with an API-first approach & access to real-time data
Certified Swiss data centers — ideal for sensitive guest information

Your IT Transformation starts here.
Let's talk about your goals.

You’ve seen what’s possible — now let’s explore how we can make it happen for you. Whether you’re at the start of your digital journey or ready to take the next leap, our experts are here to help.

FAQ

Do you have questions about digitalisation in Hospitality & Tourism?
In our FAQ you will find concise answers to key topics relating to guest processes, system integration and IT operations in the hospitality industry.

Still have questions?

Alongside property management systems (PMS), booking portals, payment gateways, CRM tools, and marketing automation are among the most important components. For seamless operations, integrating these systems via standardized APIs is essential — as is a scalable cloud infrastructure ensuring high availability, data protection, and stable real-time data processing.

A hotel group modernizes its booking processes and system landscape with CONVOTIS: All locations are centrally connected via a cloud PMS, check-ins are automated, and AI-based upselling offers are delivered in real time. Dashboards provide central control data for occupancy, service quality, and pricing optimization — a typical use case for digital platform solutions in hospitality & tourism with scalable architecture and API-based integration.

Cloud-based systems and AI-driven data analytics enable a consistent, personalized guest experience — from pre-arrival to check-out. Relevant content, offers, and services are automatically delivered in real time. Guests benefit from shorter wait times, digital self-services, targeted recommendations, and consistently high service quality — supported by scalable IT infrastructures and intelligent data processing in the background.

Processing sensitive data — such as payment information, ID data, or tracking details — requires the highest security standards. Our IT solutions for hospitality & tourism ensure Swiss DPA-/GDPR-compliant data processing, role-based access concepts, and cloud infrastructures hosted in certified data centers. This keeps both operational and guest data protected at all times, even with international data transfers and distributed system landscapes.

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