Retail & E-Commerce
IT Solutions for the Consumer Sector
Online shops, E-Commerce platforms and AI-based services — ideal for personalized shopping experiences, intelligent processes and high-performance system landscapes.
Digital Challenges in Retail & E-Commerce
Increasing system diversity, outdated shop architectures, and isolated data sources make digital transformation in retail challenging. At the same time, demands for seamless omnichannel customer journeys, personalized product recommendations, and high-performance checkout processes are rising — especially in highly competitive markets with high transaction volumes.
Key factors include a robust eCommerce infrastructure, integrated ERP and PIM systems, and AI-driven solutions for relevance, scalability, and time-to-market — across all sales channels and devices.
How CONVOTIS solves complex requirements
At CONVOTIS, we implement digital commerce infrastructures that connect online shops, ERP systems, PIM, and CRM via scalable API layers — ensuring consistent data flows, high performance, and automated processes in real-time operations.
In both B2C and B2B environments, we support headless commerce architectures, AI-powered recommendation engines, seamless omnichannel customer journeys, and the integration of payment, logistics, and loyalty processes.
Our Services
Retail & E-Commerce
Our services connect digital commerce platforms with networked IT architectures — via API-driven data flows, AI-supported personalization and automated processes that control online shops, systems and customer journeys across all channels.
E-Commerce & Web Platforms
Seamless integration of digital commerce platforms with shop, PIM, ERP, payment processing and logistics systems
Total Experience Solutions (TX)
Optimize customer journeys to increase personalization and conversion
Application Modernization
Modernization of existing trading systems for agile processes, API-based communication and mobile use
Application Operation
Operate commerce platforms around the clock to ensure availability and performance even during peak loads
Data Analytics & Reporting Dashboards
Real-time KPI dashboards for purchasing, sales and intelligent inventory optimization
Data Transformation & Integration
Standardized data flows for shop, ERP and CRM — automated, scalable and optimally connected to all commerce systems
Machine Learning Solutions
Machine learning for precise sales forecasts and in-depth analyses of reasons for returns
Generative AI & LLMs
Automated optimization of product data using generative AI — including texts, translations and categorization
Managed Private & Sovereign Cloud
Host customer data in compliance with GDPR in a sovereign infrastructure – with certified security standards
Hybrid & Multi-Cloud
Consistent provision of systems, processes and touchpoints across hybrid infrastructures with global rollout
Managed Kubernetes Services
Orchestrate commerce microservices to ensure stability and scalability
Cloud Automation & Orchestration
Automated provision of commerce releases to shorten deployment times
Cloud Development Environments
Provide development environments for new features quickly and securely
Security Consulting
Customised security architectures for data protection, compliance and resilience in the retail environment
Security Operations
Early detection of attacks through 24/7 security monitoring for critical e-commerce platforms
Why CONVOTIS?
IT expertise for digital commerce, scalable platforms and personalized shopping experiences
Your IT Transformation starts here.
Let's talk about your goals.
You’ve seen what’s possible — now let’s explore how we can make it happen for you. Whether you’re at the start of your digital journey or ready to take the next leap, our experts are here to help.
FAQ
Do you have questions about digitalization in the Retail & E-Commerce sector? In our FAQ you will find concise answers to key topics relating to online shop systems, ERP integration, cloud infrastructures and AI-supported customer journeys.
Still have questions?
In Retail & E-Commerce, digital platforms, ERP backends, and CRM systems must work together seamlessly. API-first approaches, standardized data models, and automated interfaces enable online shops to be consistently linked with core business processes. The result: a continuous data flow for product information, order status, and customer profiles, independent of channel. This creates a stable foundation for cross-channel customer journeys and intelligent process automation.
Artificial intelligence is transforming online retail — from intelligent product search and dynamic pricing to a personalized customer experience. In Retail & E-Commerce, AI solutions are now used in nearly all core processes: analyzing purchasing behavior in real time, optimizing product recommendations, and automatically identifying potential return risks. This not only boosts conversion rates but also enables data-driven management of assortment and marketing across the entire customer journey.
Hybrid cloud architectures provide retailers with the flexibility to operate their eCommerce systems across locations and borders. By combining private and public cloud environments, central platforms, regional merchandise management systems, and local POS structures can be seamlessly integrated. The result is resilient retail infrastructures with high scalability — ideal for international rollouts, seasonal peaks, and cross-channel shopping experiences. At the same time, this model enables differentiated data storage, which is particularly important for Swiss DPA-/GDPR-compliance in the Swiss and European markets.
Yes, a good example of data-driven monitoring in Retail & E-Commerce is CONVOTIS' solution for Energy Sistem. An AI-based personalization engine that analyses shopping behavior in real time was implemented for the international electronics manufacturer. This allows user preferences to be translated directly into product recommendations. Fully automated and connected to the shop system. In addition, a central dashboard ensures transparent KPI visualization in marketing and sales — with clear insights into sales, conversion and product interest.
